Connections - State College, Pennsylvania

orenda lin

Recently got my dress altered here and the alteration itself was fine, but the woman who alters the clothing here made multiple uncomfortable comments about my body as I was trying my dress on. It was a tight dress and I only needed the shoulder straps adjusted, but she refused to zip up the dress claiming if she tried to zip it further that the zipper would break. She then told me I should come back the next week and try it on after losing 5lbs. I told her the zipper was fine because I had just tried it on the day before and it fit perfectly fine and only needed the shoulder straps lengthened, but she insisted that I was “swelled up”. It’s a little concerning that she felt comfortable saying those things to a customer without a second thought.

Ruth G

Came here recently to make a return. I had not worn it other than trying it on in the store before purchasing. The lady told me I could not return it because of the tiniest spot on it. You would have had to really try to find this spot to actually see it that’s how small it was and the top was white. If anything it was there before I got. The top was in perfect condition tag still on and return within the time they allowed. She gave me a very difficult time and would not even give me store credit. I don’t like to believe these things are true especially in this day in age but the white girl before had not trouble making a return, our returns in the same condition, but me a black female in a clearly all white shop had a hard time. It honestly seems like she was trying to save herself the trouble of making a refund so instead made me look stupid. I just don’t think I’ll be coming back to connections any time soon because I never experienced such disrespect and felt so disregarded. I’m not so mad that I didn’t get money back or even store credit at the least but because of how I was treated and the racial undertones. Honestly disappointing. Do better

Reply:
Return or not I do not think you guys treated the situation with the level of customer service you could have. Like I said I am more so upset up the way you guys treated me. Very dismissive and not giving me and respect in the tone or manner you went about. Hopefully you guys will learn from this for the future:(

Donna Fick

I love my new free people clothing from Connections. Friendly store—with great customer service and the best selections in town.

Deana Cannon

Very nice store, clean AND organized. But if you are not a small and have small breast this store isn't for you. I found 2 large items, and I did by the one. The other larger clothes like these over sozed jackets would not look good on you. Quality is nice, they have free people and other brands, and prices are reasonable. But even my friend who was a small/medium couldn't fit in these shirts. But I'd bring my sister who is a 00 here. Staff was friendly too,

Emma Burke

The absolute best place to get a formal tux!!! Theresa the owner is amazing, extremely professional and goes over the top. I will never get a suit elsewhere again. She saved our wedding day after we had a HORRIBLE suit from somewhere else, Theresa was able to get us exactly what we envisioned.

Timothy Sommer

I love their clothing selections! They are very up-to-date with the current fashion trends. Theresa and her staff are very friendly and helpful. You even get to visit with the family pups, Archie and Chaplin, while shopping in the store. The service is fantastic in the tux shop!!

Lily Veronesi

My husband, the groomsmen, and the fathers of the bride/groom, all rented their tuxes from Connections for our wedding and we are so glad they did. Theresa went above and beyond to make sure each tux fit perfectly, even if that meant overnighting tuxes to the venue. This high level of customer service is hard to come by. Theresa is extremely professional and on the ball. She made this whole process very smooth and seamless. We wouldn’t recommend anywhere else! You can’t go wrong with Connections!

Kimbra Cameron

So I have went to connections for years for my boys as they started going to proms in 10th grade. I rented 3 tuxs here for my oldest and the third for my youngest for this weekend. I have always had an amazing experience here as the owner Bob was always super helpful and friendly. I was sad to hear from the female who helped us order that he was retiring and she was purchasing the business. I wished her well and we ordered his tux. I was disappointed with her interaction with us as she seemed irritable and crass, but they had become tradition. I had hoped it was just a bad day for her. Tonight my son went to try on his tux, and not only was she still a miserable person, her demeanor was rude! If there was time, I'd have given her the tux back and ordered some place else. With my oldest sons wedding in the planning all I can say is her loss! As we would have continued a happy tradition that has came to an abrupt end with nothing nice to say about the new owner!!!