Gates of Elkhart - Elkhart, Indiana

Alondra Torres

Tuve suerte me tocó un excelente vendedor muy buena atención Freddy, me ofreció lo mejor para mi y no solo pensando en lo que podría ganar vendiendo el vehículo compré una excelente camioneta y tengo tranquilidad con las garantía ofrecen diez de diez 👍🏼

Luis Paolo Loli Torres

La atención personalizada que nos brindó Fredy fue Excelente ,con respeto y dedicación hacia la búsqueda de lo que deseábamos como compradores ,tuvo la paciencia y la ética de respetar a sus amigos colaboradores y nos llevó a todos los planos que necesitábamos oír . Fredy es un buen colaborador ,la ética es fundamental en la persona ,y Fredy cuenta con eso .
Luis loli .

Hector Ramirez

Andre did a great job helping me and my girlfriend a car that fit well into our budget! He was very kind and welcoming. I was not expecting to purchase a car that day but the first car he pulled out for us, I fell in love right away with the car. He talked and assisted us in every way possible to make it happen!

Paul Bruckner

My wife Gail and I needed to purchase a vehicle to replace a 2014 Hyundai Santa Fe. We had not purchased a car in 8 years, and this was a major purchase, and our experience with our Sales Consultant, ANDRE DE FREITAS and his staff over the 2 days we spent at their dealership was OUTSTANDING and MUCH APPRECIATED!!
Andre showed us several cars we were interested in, including test drives, and answered innumerable questions that gave us the peace-of-mind, satisfaction, and excitement we needed to purchase a 2023 Hyundai Santa Fe.
Andre is a great professional representing Gates of Elkhart and their products and services, and didn't hesitate to enlist his other team members to assist in helping us to understand and be comfortable with the very best deal Gates could offer us on this vehicle and their dealership after-the-sale support.
During our 2 days there, we also had considerable discussions with Sales Manager JEFF HOWE, Finance and Warranty Manager JOE JOHNSON, and Service Manager KEVIN SCHEIBELHUT. These folks all did a great job of providing us with a very best deal that sold us on our decision to purchase, and confident in their future support of our purchase.
We visited other dealerships also, but would Heartily recommend
this team and dealership over all others when purchasing a car.

Desiree Eskridge

Abijah was so kind! He worked diligently to make sure I had a reliable vehicle, and went above and beyond to add the features that I wanted. I am very happy with my new car and the customer service. 10/10, will always recommend!

Nicole Pratt

Abijah was amazing. He was friendly, kind, attentive, and honest. He did not try to force me into anything regarding any vehicle on the lot. He sat down and spent time with me. Asked me what I was looking for, got a feel for what I was hoping to purchase. He made it happen. He found my jeep that I didn’t even realize I wanted at the time. My experience was 100 percent satisfactory. I will stick with them for any future purchases. Thank you so much to everyone at Gates of Elkhart.

Yamilette Colon

To Thomas, Joe, and JJ – I want to thank you all so very much for going above and beyond for my family and me. The 3 of you are amazing at what you do, and the amount of empathy and compassion that you have for your customers, radiates from within! I will forever be a Gates costumer, and for anyone looking to begin the journey of purchasing a vehicle, start with Gates of Elkhart – you will not be disappointed!

I’m certain that most people can agree with the fact that purchasing a new vehicle is kind of a BIG DEAL! As with most individuals, I did my research on local dealerships in the area, as I wanted to work with a dealership who others perceived as honest, professional, and trustworthy. Throughout my search, I came across Gates of Elkhart.

Pulling into the dealership, I was warmly welcomed by Thomas. We began conversing about the type of vehicle I was searching for, and lucky for me – It was in stock! The anticipation of having the much-dreaded discussion of financing and budget was next, however, Thomas’s gentle, and understanding approach, quickly minimized all my anxieties! We test drove the car, took it over to my mechanic, and despite having gone on the test drive with Thomas for nearly an hour, there was never a moment when I felt pressured or rushed to make it back to the Gates dealership.

To say that it was “love at first sight” with the car, would be an understatement! However, given that this car was considered a “trade in” vehicle, as you can expect, it was not in pristine condition. Without going too much in depth, there was a significant flaw on this vehicle, that was an absolute deal breaker. I expressed my concerns to Thomas, and after some negotiation, Gates agreed to have the damage repaired!

We returned to the dealership, and I was transferred over to JJ, to discuss the financing and warranty aspect of things – which again, as most would agree, is the absolute WORST part of a car buying journey! JJ was very patient and understanding. He took his time to answer all my questions and thoroughly explained all options available to me. I wasn’t fond of the numbers originally presented to me, so I asked that we call it a night so that I had time to “sleep on” the information. Without hesitation, JJ said yes, and he agreed to be in touch the following day.

That next morning, I received a message from JJ stating that he took the time to personally contact some of the lenders himself, and to my surprise, he was able to find a budget that worked PERFECTLY for my family! I went back to the dealership to sign the final paperwork, however, I was still reluctant and hesitant, as I was signing for a vehicle that still needed some body work.

To ease my concerns, I was introduced to Joe, the sales manager of Gates. He promised and guaranteed that the final work would be in tip-top shape, and gave his word that I would receive regular updates along the way.

Not a day went by without communication from either Tom, Joe, or JJ, in the 6 days that I waited for the vehicle to be repaired. I received photos & updates along the way, and right before the car was transported to the body shop, Joe checked in to make sure that the final work of the vehicle’s details was up to my standard.

I picked up my car yesterday evening, and was greeted with smiles, laughter and cheer! I am so thankful to have chosen Gates of Elkhart to work with me throughout my car buying experience and promise to return for the next vehicle I purchase!

John Potter

Awesome people Jeff the finance manager went above and beyond for me i'm driving a 2021 silverado i absolutely love it and my salesman Freddy awesome kid he has a bright future