DTLR - Orange Park, Florida

T B

The manager was not too friendly. Went in to make a return and he was just not pleasant at all. DTLR really need to start making sure their managers go through a class to help build a better customer experience, or he needs to get another job.

Happy wife Happy Life

They have a long line outside the door for school shopping I ask the girl if I can come in to pick up my son’s shoes I ordered online. She said I have to wait in line smh like get for real!!! I just had to show an id and pick up!! No shopping no transactions nothing!! They have horrible customer service and I’m not shopping here again period!

Tanya Williams

This is my favorite DTLR. The customer service is phenomenal. The employees are friendly and willing to go above and beyond to assist customers.

Wayman Graham

Tay the Manager at the Orange Park Mall location was extremely helpful and professional along with the sales associate that took care of my purchase the day prior. I honestly thought I left my recently purchased hat on the counter and someone had taken. I was wrong! The manager on duty was friendly, helpful and even after I was proven to be wrong she remained extremely professional and helpful. Her Area Manager David should know how great she is. She created a life-long customer. I also called the Dunn Ave. store to praise her because I called there to get the Area Manager 's info.

J Wick

The manager was the worst part of my buying experience, and im a 1st time customer. His attitude and unprofessionalism are the worst part about the store. The example he sets for the rest of his staff is outrageous. No one should feel less than human when spending over $200 for shoes. I didnt go back and forth with him I left with my shoes, but to not be allowed to try a shoe on before you buy it is crazy. My foot doesnt have Covid.. then I asked about their return policy should I need to return the pair if they dont fit, and he informs me that it would be store credit and not cash back. Are you kidding me? So not only am I locked in for this pair but had they not fit there would not have been a size up available for me to buy instead. Why would I need store credit for if you dont have my shoe. I will never set foot in that place again lest there be a discrepancy. Someone with an attitude so bad shouldn't be leading individuals. Swap him out!

Mz Lady

This is the one shoe store my daughter loves to shop at. They always have her size in the latest shoes that drop (6.5) Plus they don't require raffle tickets for alot of the latest Jordan's that drop. Just get there early and you're in there.

Life With Crystal

so I bought these rsx pumas for the first time, get home and actually walk around in them, outside my apt, mind you my apt under construction but the shoes were still in good condition inside and out but because dust were on the bottom, I couldn't return. so I called corporate and left a msg so I'm waiting for Ms Daniela call back! I worked at Jimmy jazz and if you can fix the problem so that the customers happy and you, you do it. the problem could of been easily fixed and I felt really disrespected that I couldn't exchange my shoes for some other shoes, might I add at a higher price, like 50 bucks more and they turned down a sale and customer so I'll be waiting to hear from the DM!

UPDATE: JUST RECIEVED VM FROM THE DM AND SHE HAS GIVEN ME PERMISSION TO EXCHANGE SHOES AND SHE APOLOGIZE, THANK YOU !

Scott Bridges

Bought a 120 dollar pair of shoes with my debt card same as cash brought them back to get a wide pair and they dont have so i asked for my money back !! They said we dont give cash back just store credit !, why do i want a credit when you dont have my shoes This store is a crook !!