A to Z Kids - Decatur, Georgia

Sonya W.

Omg..I’m shopping for Christmas, get to the register, the cashier was so not focused on what she was doing, because her boyfriend walked in the store. When he left she was still looking all the way into the middle of the Mall, hell I started looking wondering if something was going on. Do you all know she had a nerve to leave (keep in mind not finish with me) to go out there to see what that guy was doing. Now, if that other lady was the manager, she had her phone stuck in her shirt talking on it, unbothered about anything going on. Another cashier had to finish with my items. When I tell you they are beyond needing customer service training!!!

Jasmine R.

Mall closes at 7 got to this store at 625 gate was halfway down I asked the guy sitting at the door could he get the manager he says I can call her. At this point a fat lady with burgundy and black weave look like a 27 piece and a 14 inch says we closed I asked for her name and she says a to a clothing with the Medicaid glasses. Sad cause this is definitely a way companies lose business because of their disrespectful employees

Shani F.

I usually shop at the store at South Dekalb Mall and have a wonderful experience. I have been to the store at least 3 times in the past 2 days. Tonight I tried to return a jacket I bought earlier today which happened to be too big for my son. I did know the store closed at 6:30. I arrived at 6:45. However the manager was gracious enough to give me 5 minutes to exchange the item. While heading to the back I overheard the oldest of the 3 employees on duty (did not get her name), saying if I wanted to do an exchange I should have gone to Stonecrest since they close at 9pm instead of coming here during closing time. When I asked hee if she was talking about me, she rudely stated that she was having a conversation with the security guard. Instead of getting unruly and disrespectful in front of my child, I just laughed and said "Oh!! I thought you were talking about me." I tried to let my son get what he wanted, but I felt so disgusted, disrespected and uncomfortable. A few minutes later, I just told the manager what happened and decided to leave. She apologized, but it truly did not make me feel like I would want to go back and spend my money there. If it were not for the fact that there is a no refund policy, I would probably never go back. And for the record, I did not know there was another store at Stonecrest.

Asia D.

I just got turned around at 6:50 and the store hours as well as other stores in the mall said they close at 7. Don’t come here. I will be filing a complaint tomorrow with the store manager as well as the mall. Just bc employees wanna go home early doesn’t mean the store closes early. They had the gate halfway open so there is no way they closed at 6:30 and sitting at the door losing 30 minutes worth of revenue.

Dre H.

Eureka is a bad manger and has no customer service she couldn’t even tell me where my kids clothes was. She went to the back to the stock room and didn’t come out. The store was busy and the cashiers was doing a great job . Y’all need to find a new manager.

Jawana B.

I won’t be returning to this store at all. I spent $183.83 in this store today on my daughter clothes & since they don’t have a fitting room I rushed home to let her try it on and she couldn’t fit it so I went back to exchange for a bigger size and was told I couldn’t. Basically y’all just stole my money I worked hard for to buy my child stuff. On top of that it’s a big red sign by the cash register that clearly say they do returns And exchanges. I also asked the manager for the corporate information and was told they’re privately owned and I then asked for the owner information couldn’t get that either. So yeah I lost my money in this store SO UNFAIR when all I needed was to exchange for a bigger size in all of my child’s pants that I bought.

Deon D.

I visited this store to purchase one item and was turned away. Horrible customer service! The workers closed the store 40 minutes before the mall closes. Also, using choice words when speaking with me. I definitely take my business somewhere else

Brandi

Gave it two stars because the prices are reasonable.

Deductions:
NO fitting room.
Extremely UNPROFESSIONAL staff.
Store layout is horrendous and navigation to particular areas are horrible.
Over stock of unneeded sizes and very under stocked for usual kids sizes.
Does NOT accept CashApp card. (I paid with cash, just observed the sign)
Temperature was VERY hot and unwelcoming.