Buhrt Builders Inc. - Syracuse, Indiana

Joe C.

POOR CUSTOMER SERVICE! We reached out to Burht Builders to get an estimate for building a new home. Matt made an appointment with us, and we had a good discussion about a basic design we had picked out. Matt said he would get us an estimate in a couple of weeks for building based on that design. Three weeks went by and nothing from Matt. Over the next several weeks, I sent several emails to Matt, NO RESPONSE! No idea why he wouldn't even respond in some way to the emails, since he seemed interested in our home build when he initially met with us in person. After reading through other reviews here and on other sites, this appears to be a common complaint with Matt and his company. I taught customer service in sales and marketing courses for over 37 years at Ball State University, and this is a prime example of one of the types of poor customer service I would discuss my classes. How much time does it take to respond to an email or make a phone call to give a customer or a potential customer feedback, even if the feedback was that they were too busy or not interested in the project. Instead, Matt at first acted like he was interested in our project, then wasted my time by ignoring my attempts to reach him about our project. Folks, this should be a red flag for anyone looking for a company they can trust.

Jeremy M.

Currently about 2/3'rds of the way through a large project with Buhrt and I'm very impressed with this team. Like many projects, mine had nuances and a few unknowns, and the team at Buhrt went the extra mile to get things done the right way. The team onsite was super respectful, thoughtful, and talented in their craft.

We have more projects on our home planned and will certainly be partnering with Buhrt when we do so.

John C.

We had a very positive experience with Buhrt Builders. Workmanship was of the highest quality and the project finished at the estimated agreed cost. Moreover, the Buhrt employees were fun to work with and accommodated our preferences throughout the process. Matt in particular was extremely responsive always going the extra mile. Jennifer too was helpful with invoices and back office services.
My wife and I strongly recommend Buhrt Builders for any home project..large or small.
It is comforting that we have such well qualified companies in our local community.
Terry and Phyllis Clapacs

Karen K.

I wish there was a way to leave no stars because that is exactly what I would leave for this company. I called to ask about getting someone to come out and look at a kitchen remodel. I was told I could expect a call back. After two weeks I called back and the young gal said I’m really very sorry, he does his own scheduling and he’s not in the office right now, or I would make him get on the phone. I explained that I know it’s the busier season, I don’t expect my project to start immediately, but I would at least like to get a return call. She said she would put my message on his desk. It’s been three weeks, not one word. I can’t believe with this type of service that they have been in business for so many years. And if the guy who’s running this show right now keeps up this level of service they’ll be out of business. It takes 2 minutes to make a call, even if it’s to say I’m sorry, we are too busy right now to take on your job. Glad I found out about the caliber of this guy before getting into business with him.

Alexandria B.

I can't begin to express my disappointment in a local to me, family owned business. Matt was eager and quick to come over and go through what my husband and I wanted to do to our home. He came, sounded willing to do what we had in mind and told us we needed to first take steps to get a permit/approval then he would provide us with an estimate. We followed through and quickly got approval for building to start but never received the promised estimate. I called and spoke to an office worker who then shoved my call to Matt's wife. She assured me my estimate was being worked on. After another week of nothing, I called again and Matt was then on vacation but my name had an * next to it on the estimate waiting list showing it was of importance. After emailing, Matt's wife responded with they were heading out of the office for a week but Matt was taking our estimate with him and stated ours would be the only one going with him, while on vacation, to accommodate and meet the deadline they gave us to have the estimate done by. That vacation week came and gone and I never heard a word. When I email, the email does not go through and send.
Complete lack of value, communication, and so many other things. I spent so much time and energy trying to get this moving with them that we are now very very behind and time is flying by before our baby is due.
Buhrt Construction did NOT hold up their end of the deal which has caused a lot of anger and frustration and sharing to friends and family of the situation.
-Alexandria Brown

Ryan A.

Matt came to my home and did a walkthrough with me and his project manager to make sure they knew exactly what projects needed done. When work began, they were punctual, courteous, and very professional with their workmanship. I am very pleased with the work they did!

Christopher P.

One of the first thing you will notice when engaging with Buhrt Builders is how well they listen. Both Matt and Jennifer TRULY care about people, and it shines through brightly from the first moment you speak with either of them. We love working with Buhrt Builders, and if I was able to give a "6 Star", I would!!!!

Michael J.

Very disappointed by the lack of response from Matt Buhrt when it came to estimating our project. I wasted two full months waiting on his estimate that never came. After FINALLY getting a response from him, he persisted that I would have something soon and that he had guys readily available to start. THREE times, the dates he gave me came and went, followed by nothing. I have never tried so hard to give a company work in my life. Being busy is no excuse for poor customer service and flat out lying to someone.