Four Star Flooring - Cocoa, FL

Jonny Gonzalez

Excelente

nrndf

I wanted to update my office and went straight back to Four Star flooring who installed my laminate 18 years ago. Family owned Buisness with superb service. Cathy helped me choose a great colour and her hubby John did the install. Highly recommend this great company!

Matthew MacArthur

Went from drab to FABBBB!! Very pleased with Johns expertise. Check out the before and after pics! B&B Candles & Soaps Cocoa Village

Steve Picos

We would highly recommend this company. John and Cathy at Four Star Flooring were very accommodating and easy to work with. We replaced all of the floors in our villa with vinyl flooring and the results are amazing! John's craftsmanship has immensely improved the look of our home!

Lil Sephine

I never going to recomend this company. As a customers I paid right you shoulder do your job right not cutting corners. Thanks

Carey Zarm

John installed wood laminate on our stairs on May 26, 2022. My wife and I are very impressed with his expertise. The best wood flooring installation we have ever had. Stairs are very tricky. He used very high quality materials.
The price was very reasonable and there were no surprise add on charges.
We are very happy customers.

Gerald Basler

Four Star Flooring- customer beware!!!!
Contacted John & Cathy on 9 April 2021 to have our master bathroom remodeled. They gave us a fair estimate of the project. We came them a $2,500 deposit to get on his schedule. Due to several excuses and delays the project was started on 7 September 2021 and was partially completed 25 September. John and son left stating that once the countertops and shower glass was installed they would return. Due to the not getting a better heads from John we were not able to get this all accomplished until 23 November. As each contractor needed to fit us in their schedule. Plus the entrance to the shower was not level and John had to come out and fix it. Once entrance was leveled shower door was installed and cured we contacted Four Star Flooring. Due to COVID and his son having a hand accident he was not readily available but yet he was observed working in our neighborhood and my wife was finally able to get an answer from him. They were not able to come out until 8 February 2022 and then it still was not completed. There still about 8-9 items to complete this project. Several phone calls and no show promises we had had enough. Long story short on 23 February 22 we and John finally agreed that he was not going to finish this project so we requested him to bring all items we had paid for, give us an invoice showing ZERO/PAID IN FULL and we would hire another contractor to finish this project. Personally I would never hire or recommend Four Star Flooring to work on any project s as they are unreliable, will not return calls or show up to work when promised!! Again BUYER BEWARE!!!!

Joseph Anthony

During the months of April and May, 2021, my wife and I had a very pleasant experience dealing with the people at Four Star Flooring in Cocoa, FL. The owners, John and Cathy are very professional and personable. We ordered a very large flooring purchase and installation job from them. John came out to our property the very next day to measure the job. After about 30 minutes of measuring, John wrote up an accurate written estimate on the spot. We didn't have to wait days for the estimated job costs. We still had at least three more weeks of new renovations to do, before we could ask Four Star to start the flooring job.

At the last minute, something came up on our side, and we needed to cancel the job for now. We had absolutely no problem from Four Star when we told them that we had to cancel the flooring job. They quickly refunded our job Deposit the very next day, less a re-stocking charge, which they have no control over.

Four Star Flooring - 16 Reviews on Google, [ including my Review # 16 ].

There are 2 Reviews at under 6 months ago. [ 1 Star = 1, 5 Stars = 1 ]
There are 6 Reviews at 2 years ago. [ 1 Star = 3, 2 Stars = 1, 5 Stars = 2 ]
There are 4 Reviews at 3 years ago. [ 1 Star = 2, 5 Stars = 2 ]
There are 4 Reviews at 4 years ago. [ 1 Star = 2, 5 Stars = 2 ]

In TOTAL [ 1 Star = 8, 2 Stars = 1, 5 Stars = 7 ]

There are Nine 1 Star and 2 Star Reviews, and Seven 5 Star Reviews.
We simply wonder if all Nine complaints are completely accurate, or are they exaggerated? We all know that by our human nature, it is probably ten times more likely for a customer to write a bad review, than to take the time to write a good review, when the job is done right.

Four Star Flooring has been in business for over 23 years. It would be impossible to stay in business for over 23 years, unless the vast majority of your customers are satisfied customers.

Four Star Flooring holds an A+ Rating Accreditation
from the Better Business Bureau - - - BBB.

Even though we have had only one encounter with Four Star, we just cannot believe that these Nine negative Reviews are totally accurate. Sometimes you will get some vocal customers that are just impossible to fully satisfy.

That is why it is so important for any business, to aggressively respond to all negative Reviews. But responding to negative Reviews can take a lot of time out of the busy workday, which a small shop cannot afford to waste.

We have learned first hand, that the owners of Four Star Flooring, John and Cathy, are good, honest and honorable people. Our first impression of John is that he is a Perfectionist, ( a bit on the quiet side ), and strives to do as close to a perfect job as he can do. Cathy does a fine job of running the store and she is extremely personable. Helping small, family-owned businesses, to remain in business, is good for the United States economy.

Please don't allow these nine negative Reviews to scare you away from trusting Four Star Flooring with your next flooring job. Don't count them out because of Google Reviews. Give them a chance. And when you get the good job you are entitled to, please, please take the time to sit down and write Four Star Flooring a good and honest Review.

Needless to say, my Review # 16 for Four Star Flooring,
is a totally unsolicited and honest Review.
I am not in the habit of writing Reviews, neither positive, nor negative.

Before April, 2021, my wife and I had no knowledge of John and Cathy,
the owners of Four Star Flooring.