Greenan Jewelers - Burtonsville, Maryland

Timothy K.

First time here and will be coming back forever. Tyler greeted me with professionalism and kindness. He fixed one of our watches (battery replacement) in under 5 minutes. I will be returning, thanks again Tyler.

Jonathan C.

I purchased my wedding and engagement rings here 11 years ago, and they still are in perfect shape. Look no further, the best jewelry quality at the best prices is right here. Took my drawing and made it into real life, wont go anywhere else.

Juanita L.

After many years of receiving beautiful jewelry brought by husband, I recently had a horrible jewelry repair experience here. I took 2 pair of pierced earrings here for closure repairs. After waiting over a month I went to pick up my repair. The closures on both pair were so tight I couldn’t open either pair. While I waited one pair was fixed, the other pair was so closely pushed together the post broke off. I was asked to leave that pair but when I came pick it up3 days after I was assured the pair would be ready, the earring was not repaired and I was told it could not be repaired because it was gold over titanium. The jeweler never called me to discuss the repair. My customer service experience was terrible and I’m writing this review to tell consumers to beware!

N M.

I dropped a few pieces off and asked for a quote to have the pieces made into a ring. I spent a lot of time reviewing it with Carol who.wrote it all down and said it would be 1-2 weeks. A month later I called to inquire and the man took a message and said he'd look I to I and call me. He never did. Two weeks later, anxious about it, I went to just get my jewelry back. They took a long time looking for it. They then told me that it was at the jewelery designers and that Carol hadn't written the details down. (Lie #1). He was very vague as to when I could get me pieces back and said I should call him, but speak to ONLY him. I said I'd left messages and he said he couldn't hire someone to return calls. (?!). He said the employees are busy and can't make calls. He then said that the problem is they have to many orders (not my prob). When I said I had lost confidence I'd see the jewelery again he started yelling at me that he's 85, was a marine, and had never lost jewelery, so I better not say that.
I then asked the young man if I could go to the designer and pick up my stuff. He was also vague, he'd get it for me tomorrow, maybe the next day, all in hushed tones. Then guess what? Out from the back comes the man with my jewelery "it was in the safe" and dumped it all in my hand. So, yeah, they DID lose my jewelery, and then LIED.

My husband reminded me that when I took my mother's wedding set for appraisal it took them 30 minutes to find it. Gee, if I'd remembered, I wouldn't have gone back.

So now you know. Leave your jewelry at your own risk. If they misplace it they will lie and blame shift. What a shame.

Charde M.

I had purchased my rings at another location but had some damage to them so I was recommended by a family member to try this jeweler.

I dropped my rings off early May. One ring needed to be rounded out and the other was an eternity band that was going to get split into two separate bands.

I picked up the ring that was rounded out. It looked gorgeous in the store. I left but a few hours later when the lights weren’t shinning I could see that a few of my side diamonds were missing. I was extremely upset because you would think they would do a quality control inspection prior to giving the rings back to customers. I came back a second time to drop the ring off and for them to replace the 4 small diamonds. Weeks later it was ready for my pick up. So I go to pick it up, all looks nice again. I should have asked for them to inspect each diamond but I trusted that they got it right this time.. I was wrong. I got all the way home and there was 1 diamond missing. They had only replaced 3 instead of 4. I was furious. I drove back to the store, mind you it’s 30 minutes from my house. For as long as this company has been in business, it truly unacceptable that they lack thoroughness. People are trusting you with their sentimental pieces. For them to be less than perfect isn’t right. I really tried to be as patient as possible but Honestly, it’s disappointing that I can’t trust the quality of work because it’s almost like I had to check behind them as this instance occurred twice with the same ring. Very disappointing. Then the additional diamond setting didn’t look right and not as crisp as the other settings. Turns out under a microscope I could see the jeweler scratched the side of the ring.

The eternity band I had split into two rings came out beautiful however it took almost 6 weeks for them to complete it. I also never received a quote about how much it would be so by the time the work was completed I was told then how much it would cost.

Overall, I’m sure my experience isn’t the norm but it’s not the one I’d like to have again, especially since this was my first experience with them so I’d rather not return. Very frustrating and disappointing experience. Wouldn’t trust them with another piece of my jewelry.

Just make sure you inspect everything prior to leaving the store to save yourself from wasting time and energy.

Jacob Z.

A couple years ago I stopped by both locations, Burtonsville and Downtown Silver Spring, to get an idea of what engagement rings cost. Staff at both locations were incredibly nice, VERY knowledgeable, and professional. They taught me everything about diamonds (clarity, cut, etc) and the difference in metals for the bands. Long story short... I purchased my wife's engagement ring (which she really loves), her wedding band (which she really loves), and my wedding band.

I've returned on multiple occasions to have them create a necklace from an old engagement ring that looks beautiful and had them fix other pieces of jewelry. Their prices are very reasonable and their turnaround time is great (especially for us guys procrastinating)! If you need anything from batteries replaced, jewelry fixed or designed, or just purchasing jewelry/diamonds Greenan & Sons is the place to do it!!

Jen G.

I had a ring refurbished/polished and a few military challenge coins engraved at Greenan Jewelers. I could not be happier with the quality of the work, which was also performed very quickly and affordably. Carol was so incredibly helpful, thoughtful, and accommodating. Highly recommend and will definitely be back!

Donna D.

I have only been to the Burtonsville store but I have no interest in going to to any other jewelry store. Carol, Gina and everyone at the Burtonsville location are the most friendly, professional, knowledgeable jewelers I have ever worked with. I have purchased quite a few pieces of jewelry there and I have been extremely happy. There is plenty of parking right in front of the store. I had a particularly good experience when my husband passed away last year. They helped me choose a necklace that is designed to hold a small amount of his ashes so I can have him near me when I want to. I had to order it because
there are not a lot of requests for cremation jewelry. When the necklace arrived Greenans even took the time to put the ashes in the necklace so I did not have to drive to Glen Burnie to the crematorium. The crematorium had put a small amount of ashes in a plastic bag but Greenans saved me from driving about 45 minutes each way to get the ashes put into the necklace.
My adult son purchased an engagement ring for his fiance at the Silver Spring store before Burtonsville was in existence and they did a great job for him.