1/5
This Ace Hardware has been my go to hardware store since I moved here in 2018. I Have always been very happy with their customer service. However, on October 7th prior to Hurricane Milton, I was doing storm prep and purchased 5 cans of Flex Seal spray which was suggested by one of the associates. I then returned home to prep and watched the Flex Seal video to apply this product correctly. After using the product, I found that it did not work the way the way it was presented. During the application, I only used one can of the product. Since it did not perform the way it was presented, I went back to Ace and tried to return the remaining 4 cans. To my surprise, they told me that it was a hurricane related product and could not be returned even though they had not been used. Also, It was very suspicious that they did not tell the consumer prior to purchasing the product, that it could not be returned.
This kind of policy is DISGUSTING AND UNFAIR TO THE HARD WORKING PEOPLE OF THIS COUNTY!! Here we are getting ready to face a deadly Hurricane, and most consumers are desperate to save their homes and purchasing items they are told may help. KANE'S ACE hardware is taking advantage of hard working people trying to do what they can to save their homes. They will take your money with no problem, but trying to return a product that did not work, they tell you get F'd. Never again will I go back to this establishment. A Complaint has been filed with the Florida State Attorney's Office.
Oh, and by the way, the owners response is absolutely pathetic. I am a small business owner for over 25 years. I understand completely purchasing inventory and the stress that comes with spending large amounts of money on products. However, what the Ace owner doesn't understand is that people in this community help each other no matter what the circumstance. Good faith always comes back to you when you help others.
IT'S NOT THE MONEY IT'S THE PRINCIPAL!! I hope the owner can learn a good lesson from this review.