Kyle Shoes - Sun City West, Arizona

Staci Jangula

BUYER BEWARE--KYLE SHOES--BUYER BEWARE!
I saw an earlier post from someone complaining about them(on social media) but wanted to give them a try as I suffer from chronic back pain and want cute shoes. They carry alot of the brands I know and love. I was there last week and bought a pair of Alegria flip flops and Revere sandals for $236 and some change. The shoes are great and fit so I didn’t keep my receipt.... a few days ago I noticed the print layer on my flip flops was starting to peel. I went into Kyle Shoes yesterday for them to help me with this. This obviously is a manufacturer defect in the flip flop. I was told there was nothing they could do and it was my responsibility to call Alegria! A customer is supposed to call the manufacturer.....that is why retail stores are to stand behind the brand. I was told there was no way for them to order me a new pair of the same style....I had to pick from the same selection that was available the week before and I only liked the one I purchased. Only store credit for a defective shoe? HORRIBLE COMPANY THAT DOES NOT STAND BEHIND THEIR PRODUCTS! They just want to give you store credit so you have to spend more money with them!

Bonnie Wells

I bought a pair of slides at Kyle's Shoes in Sun City West, AZ. Kitley Walk Tan on May 3, 2024. They only do exchange only. I wore them around the house once and could not get the three velcro straps on the right shoe to stay closed. I reset the velcro and tried walking the dog. The velcro would not stay connected. After more that 10 attempt to secure the velcro, they would not stay at all. The left shoe did not have that problem. I had to walk home barefoot on the right. If I only needed my left leg, there would be no problem.

Kyle's receipt says exchange only within 30 days. see attached. My husband and I tried to exchange these for a different Clark's sandal today, May 11, and they said they would not take them back because they were worn. Seriously, how would you know there was a defect without wearing them? And to “call Clark's or take them to a shoe repair.” My husband and I owned our own business for 40 years. We taught retail customer service to thousands of front line workers for several major corporations. You and I both know they have a Clark's rep and could have easily sent them back through their supplier. Unfortunately they have lost a long time customer.

Sharla Jewett

I just bought a pair of sale shoes at Kyles. They make a point of advertising how their city sales tax is lower than the surrounding areas. Yet they charged me for the tax on the original price and not the sale price of the shoe. When I called to inquire about the error the staff said “oh that’s just how the machine does it”. Beware of this definitely illegal practice! Where is that extra tax money going I wonder?

Connie H

Seems small but may be because it is very crowded with shoe boxes on the floor and lining all the walls. You have to be careful and watch where you are walking. That being said, I guess it means they have a lot of shoes to pick from. They have Birkenstock's and I can't find them anywhere else.

Les Kennedy

Every time I go in everyone is helpful and considerate. The shoes are expensive buy they are well made.