Nordstrom Rack Hamilton Town Center - Noblesville, Indiana

Abbyriegel K.

As a former 22 year Nordstrom employee I was very shocked on the customer service I have just received. The lady that was conducting my return was extremely rude condescending and claimed to not be able to find my return… Even though I gave her many ways to look it up. As a Former SIM, which turned into customer service manager, I knew the multiple ways to be able to look up a return. (FYI no shipping slip was in my online purchase- therefore didnt have my receipt) I informed her that I bought it during Black Friday weekend and she said we don’t accommodate returns for Black Friday only for the Christmas season. Then I replied back that Nordstrom usually has an extended return policy for the holiday season and this should meet the timeline that is necessary. After assisting her on my return, she finally found it and rudely completed my return.

I was excited about this location opening up- But I will not shop at this location ever again. I hope Brianna has a better day- and learns what Nordstrom stands for and what Customer services means! Really miss the days of Blake and the old Nordstrom service.

Dawn

I have been a long time Nordstrom Rack customer. Wish I could give a good review for this location, but sadly, not the case. I was in the store on 12/2/2024 in the late afternoon, around 4 PM. I was confused about promotion differences from one store to the other. I had just visited the 82nd street store prior and was given
a different promotion on red tagged clothing. The manager who came up front and addressed my concerns was less than friendly and far from professional. She was condescending, rude, and not the least bit friendly. She then invited me to return to the other location, and promptly stomped away from our conversation, not allowing me to finish. She was unable to answer direct questions about the company and how they operate promotions from store to store but certainly told me in no uncertain terms I was not welcome in this store. I am a business owner and could not imagine treating one of my clients like this. Do better Nordstrom.

K C.

I know it’s Nordstrom Rack and not Nordstrom but I don’t understand the attitude of the female cashier with curly hair. I said Happy New Year and she just stared at me. She basically threw my stuff in the bag and was just completely unpleasant (for no reason) I’ve worked retail many years- a good attitude goes a long way. It’s ok to be nice to your customers

Sell K.

Bought a cologne from them on Sunday. Took the wife to a Sephora to smell the scent to see if she liked it before I started using it. She didn’t so I went to take it back on Sunday and they declined my return. Even though I brought it exactly how I received it. Brick and mortar retail continues to decline it seams.

Stacey I.

Stopped in with my grandson to check it out. Selection was very limited and while the staff was very nice the store was a mess except for the checkout area. Reminded me of TJ Maxx. I was not impressed.

Tab C.

Had a blast visiting during the grand opening! Bought a few things I didn't know I needed. Lot of friendly staff and a great selection at this location!

L B.

Shopping online is more pleasant. Thanks for the over staffed uncomfortable environment at this location.

Danielle C.

Love the selection of clothing and deals!