Once Upon a Child Hoover - Hoover, Alabama

cgcourtg

I want to give my honest opinion in hopes that it may give a push for reconsidering prices. I am due in a few weeks, moved here from Minnesota (this is important because the cost of living and prices in minnesota are largely higher than AL) and was excited to learn they had a once upon a child. I purchased a cheetah pajama/footie outfit from Walmart for my going home outfit brand new for 6$. I found the exact same walmart onsie on the shelf for $5.50. After searching through all of the footie pajamas in the back, I found them to be the same or more. I'm shocked that used clothes are being sold for fifty cents cheaper than in store. I did find some short sleeve onsies for a decent price but I can honestly say this is the most expensive once upon a child I have ever come across. They had baby carriers for $100 and higher, car seats new but for $225. The used blankets, so many things were close to and also higher than new in store prices. It's a great store, very organized and cleanly, hope to see some of the prices reconsidered for future shoppers.

Autumn L.

Absolutely DO NOT sell your baby items to them. Take the extra time to try and sell them yourself on Marketplace or whatever. They do not let you watch them sort through your items and when we returned they had 3 boxes of our clothes we brought in sitting out for us to take home and had already taken all the clothes they wanted to keep and never showed us what they had taken. They gave us a price for our stuff but would not give a breakdown. I asked because one receipt said $210 and the other said $93 and some change. I asked what the $210 was on there for if they were only offering the $93. Then the lady just looked at the computer and told me $60 for a bassinet I brought in, $20 for a bouncer, and $33 for the clothes they took. Do the math there that's not $93 that's $113.00. I was foolish not to add it up myself before I left and when I got in the vehicle to leave I realized it. I called them back right away and they argued with me and said well you already signed out. All 3 of the ladies I spoke with there had different answers. They were all confused. I honestly feel robbed! Someone pocket some of my money and no telling what all they took because they won't let you watch them.

CH B.

I use to love shopping here . I would find such cute and unique items , and also be able to get a little something back for what I brought in. I knew not to expect for them to accept all and offer a large price , but something fair .

I brought in a trunk plus two bags of the best pieces from my children’s clothes that they had outgrown . It’s for 2 toddlers, so there were a lot of clothes . Within an hour they had “gone through and priced “ everything .

They offered me $13 for 13 items ..: out of probably 200 pieces of clothes.

I accepted and decided to shop before loading up .

It quickly made sense that they aren’t accepting customers’ used clothing because they are just stocking their store with target's clearance rack . They had most isles full of target clothing with the yellow clearance tag on the new labels filling every section. Of course they didn’t leave on the amount they bought the clearance clothing for …

I won’t be back. They’ve completely thrown away what this store is advertised as and have turned it into a sham to lure people in to buy under the guise they will be fair when buying from the customers. Thanks, but no thanks, I can go to the Target clearance section myself and pay less than what you’ve marked it up for .

Tiffani T.

I guess I should have read the reviews before coming here. I bought in over 20 items of clothes they took 14 of the items and gave me $28.00. I rather give them away for FREE than be low bald the way I was. NEVER AGAIN. Ralph Lauren is not cheap & this place did not value that. They resale the items for more than what they give you. LESSON LEARNED!

Ced S.

Do Not! I repeat Do not ! Sell your items to them .. save the time and drive and find another buyer cause they will Low ball you on your items .. i will not be buying anything or selling anything to them

ashley H.

I spent $120 on 13 items for my kids and they weren’t even smocked or boutique. I tried to sell boutique/ smock/ French hand sewn items and was offered NOTHING in comparison to the price I spent buying. I only leave reviews worth leaving. Worse than Plato’s closet for adults. Take the time, sell yourself on fb marketplace. This place is the absolute worse.

Jillian D.

Do not bother attempting to sell your items here. I brought in 2 baskets- 1 full of shoes & 1 full of clothes. They only took 6 items and gave me $11.35……… that’s literally less than $2 per item. A pair of jeans they chose were brand new with tags my daughter never even wore from target with flower embroidery… and they couldn’t even give me $5? Greedy is all I can say.

Amanda P.

Stopped in to stock up on baby clothes as I’m about to have our last baby. As I’m checking out, the girls behind the counter are having a conversation. One of them is very overly loud saying, “i don’t ever want to have kids. I couldn’t imagine going all the way through a pregnancy and having the baby die. Then all of it would have been for nothing.” The rest of the girls shushed her and told her not to be so loud talking like that.

I mean really, you are working in a baby thrift store. Use some common sense, when there could potentially be pregnant women around. I was in the middle of checking out, debating on walking out without my items. But I did not want to cause a scene, so I paid and went to my car.

Needless to say, I wish I would have just walked out. The few times I have been here have been a less than ideal experience. Not willing to make the 30 minute drive and spend hard earned money in this store to end up hearing inappropriate conversations from the employees. Good customer service is hard to find around here.