Once Upon A Child Mandarin, FL - Jacksonville, Florida

Yineth Taborda

Muy buena tienda, trato excelente muchas cosas lindas que puedes comprar para los niños

Mariela Hiciano de Jusino

Me encanta esta tienda, super organizadora y el trato es excelente.

Dallas Jones

Very much do not recommend this location at all. Ever since the old owner has sold the store, it seems to have gone into a complete downwards spiral. The store has become so chaotic & the staff doesn’t seem to have a clue as to what it is they should be doing. Every time I used to come in I would see customers happy with their experience, now when I come in, all I see and hear is customers complaining about line waits, or how messy the actual store itself is now, or how overcrowded/unorganized & dirty the clothes look now. I have been coming here since 2021 and I see all new staff all of a sudden with these new owners. I wonder what it’s going to be like in the upcoming months, if it’s already this bad… maybe they should have kept the old employees. Or the old owner should have found different owners to sell the franchise to. I will no longer be recommending to friends and family to sell or buy their stuff here. With how it’s looking now & I’d say for the past few weeks, this place won’t be in business much longer and if it is it won’t be a good one. Such a shame to see such a wonderful and enjoyable location turn into the worst of the worst. I honestly will say from what I have heard from some of the employees that I no longer see, the new owners did not want the old employees there any more, I’m just hoping that it was the people themselves who decided to leave… and hoping it wasn’t that they lost their jobs at the expense of simply getting new owners. A lot of the employees I no longer see, I have seen for at least 1 year give or take depending on the employee. And they all seemed happy to be there or needed to be there to provide for their families. I really wish the people who once made this once upon a child, one of the best locations to shop at, are doing well, and working in a environment where they’re well deserved, because this new once upon a child, wouldn’t be very deserving of these few employees I speak of.

Andrea Clark

I've been shopping at this store since it was located on San Jose Blvd in the same plaza as Trader Joe's but I think that has come to an end. Going up to this location is a trek since I live a little south of St. Augustine so I buy a lot of item at once. Most of the time I get items I know will fit my children, but every now and then a boys size 12 (for example) doesn't fit true to size despite my best efforts to compare measurements. Previously (it's been at least a year), I have been able to return items or get a store credit within a 30-day window. Now that window has been shortened to 7 days. If I could always work it out so that I can take my kids with me to try on clothes, the return policy wouldn't be an issue but we all know life doesn't always work out that way when we make a big shopping trip out of town.

The employees have always been great but I won't be including Once Upon A Child in my periodic Jacksonville shopping trips anymore.

Rouge Panda

This is literally the worst location. They take so many stained and threadbare clothes. Many clothes things are .50c to about $2 less than the brand new price. Every now and again we might find something. This time like the last several was a bust. We found a shirt that had a stain that was 4.50 and we decided to look it up and brand new in store was only 5.00! Maybe it is our luck? Not all but several associates are rude and inattentive. We have given this location several chances and would prefer to drive to the other sides of town.

abigail fritts

I find it strange they won't take INFANT clothes because they "too worn" when the racks are full of stained and cheap clothes from china, But then to have someone tell me my things were dirty and not clean really upset me. Then while waiting in the store for them to look through my things I stood and listened to atleast two songs that had curse words in it and in my opinion that is just not okay for a childrens clothing store. And I was very disappointed that they were selling native cultural children's costumes for Halloween. Do better.

Susan Dugger

Usually I have a lot of success selling & buying at this store. Recently, there has not been a great selection for my kids sizes (boys & girls 5 & 6) the shoes are never in good condition & are not organized well.

In terms of selling, the last time I tried to sell the lady going through the clothes was rude. I could hear her talking about the clothes (all freshly laundered & most in VGUC or GUC) I believe she was an owner or manager bc she was coaching the other girl. Didn’t take most of the in season clothes & didn’t give much $$ for it. I had better luck at the consignment store down the street who took most of the clothes.

I constantly get texts from this location about trying to sell it. With leadership like that it’s not difficult to see why.

Larry Ballard

Wish about this place before now! The staff is very helpful and pleasant. The inventory was just phenomenal. Interior is very clean and well kept. Did not get to go through the entire place as I had already had an arm full after only 10mins. Great place to shop!!!!