Rally House Geneva - Geneva, Illinois

Jayne May

I have stopped in here on more than one occasion for a last minute gift and the staff is always very kind and helpful. This time I was looking for a specific hat for my nephew and the employee couldn't have been kinder. She helped me order exactly what I wanted and had it shipped free to my home. She was so patient and kind and I really appreciated her help. The store is also always super clean and organized! Thanks again for helping me finish Christmas shopping!

nancy weiland

I was very pleased with young man who went the extra distance to help locate a hat my grandson really wanted for Christmas. Found one in Arizona and I ordered it but 2 days later got email saying my money's been refunded because it is out of stock. I don't blame him but I do the computer system. Very disappointed.

Mace Kavvadias

Excellent staff. Product selection was very puzzling. The store is in Geneva, ILLINOIS, not Iowa. Not even close to Iowa. But the amount of Iowa merchandise available v. The state school University of Illinois was close to a 4 to 1 ratio. Next time I want Iowa stuff, I’ll know where to go. And if I’m looking for Illinois stuff, I’ll know where not to go.

DV CHI

I am writing to express my dissatisfaction with my recent experience while shopping for Blackhawks gear with my family of four. Throughout our visit, we were approached multiple times by various employees asking if we needed assistance. Although we politely declined the first time they asked, it became increasingly apparent that we were being subjected to undue scrutiny. In contrast, other customers who entered the store were approached only once and were permitted to shop without further interruption. It was particularly concerning to note that these customers appeared to be of a lighter complexion compared to us. This experience raises serious questions about the treatment of customers based on their appearance and skin complexion.

Sports Enthusiast

As a proud Black attorney, my recent experience in your establishment has underscored the persistent issue of racially motivated bias that individuals face, regardless of their achievements or status. Last weekend, I entered your store dressed in casual attire and was immediately subjected to uncomfortable interactions. It became apparent that each employee approached me with excessive frequency, which I perceived as a calculated effort to expedite my departure from the premises. The lack of a welcoming atmosphere was palpable, and the tension during each interaction was undeniable.

Furthermore, I noted that I was not the sole patron in the store; however, I was the only Black man present. This raises significant concerns regarding the treatment of customers of color within your establishment. Whether your store operates as a franchise or a corporate entity, it is imperative that you review and revise the practices and policies governing employee interactions with all customers, particularly those from diverse backgrounds.

Don Mau

Ordered and was promptly shipped and delivered. I ordered wrong size. Return was handled smoothly and I am waiting for right size to be in stock. I will use them again.

Kimberly Kozar Lescelius

Lori was fast, efficient and fun! She quickly help me find just what I needed ? If only they could do something about that cowbell that almost gave me a heart attack when I opened the door to walk in…

Lori TrippiPayne

Very helpful sales people, along with so many college items makes this a fun place to shop. It is expensive, but no more expensive than if you shopped on Fanatics.