1/5
I brought a 2022 Polaris General in for front differential oil change and a belt inspection. I called ahead and was given a date for the work - July 31, 2024. I was told I could pick it up that same afternoon.
When I called that day to see if it was ready, they said I needed a gasket and 4 screws for the belt cover. It might be a week for those parts. I was surprised they didn’t have these common parts in stock.
They recommended another inspection and after that inspection I was told I needed a bracket replaced. More time delays were indicated. I told them I was concerned they’d had it so long and I didn’t want it out side. They assured me it was stored indoors. My gasket and screws hadn’t come in; or perhaps just couldn’t be located. I ordered those parts on line as a contingency.
A couple of weeks later I inquired and a “new” service manager told me they couldn’t find the parts. I told him I received the parts in two days from my order. Later they said they found my parts after all and promised they’d be installed the next day.
I called several days later as I’d had to go out of town.
This time, the brackets didn’t include bushings…
Another week goes by.
When I called again, I was told they had received wrong brackets altogether.
Today (October 9, 2024), I spoke to yet another ‘new’ service manager. He promised to get to the bottom of things and call me back. After a few hours, I tired of awaiting for his call and drove 40 minutes with a trailer and retrieved the General. The battery was dead and it was full of pine needle from being stored outside. One of the seats was removed to access the battery which they let go dead (the unit was purchased new in June 2022 so battery should’ve been fine). The only actual work reportedly done was the front differential oil change. This is a ten-fifteen minute job for a novice. The bill was $233.67.
In short, this shop is not ready for customers. Two of the techs admitted they are looking for another job. They reported that the GM had quit and so someone was acting in the position. There were reportedly three service managers in the time frame since July 31.
The employees were respectful, maybe even courteous. But competence, truthfulness, and results would’ve been much more appreciated.
As I was standing at the service desk, I saw a note for the shop to call “Barney” with an ETA for a unit he’d dropped off that morning. I’m debating calling him to let home know it might be a long wait - he is a fellow retired co-worker.
