Runners Route (Aiea) - Aiea, HI

Laura Dutra (Laura)

Amazing store! Great competitive prices and they help watch you walk to pick the best type of shoe! Spent less here than Amazon, and got personal assistance with trying on different styles and picking out the perfect shoe! And they put on the elastic laces we bought and helped us fit them!! Highly recommend shopping here!

Andrew Little

Excellent service. Went in to replace my running shoes. The gentlemen working there spent a solid 45 minutes with me trying on shoes and finding 2 pairs that fit just the way I wanted. Time to break em in and hit the pavement some more.

Julia Chateauvieux

Came here for some hiking/activity shoes after trying another store that ended up being closed, definitely glad we ended up here instead! Was helped immediately and very attentively and after describing how my cousins and I struggled on the very muddy Aiea Loop trail was recommended some excellent shoes. Hiked Diamond Head Crater the next day and my feet were so comfortable the whole time, the shoes didn't feel like they were more intense than was needed for this kind of hike either. One cousin went to get shoes of her own before we tackled the densely vegetated and muddy Waipuilani Falls trail on another day. Had no troubles with climbing or slipping (even scaling the wet rock wall up to the cave right next to the falls!) and feet were still super comfortable the whole way and back. Never had time to give the Aiea Loop another shot, but I'm confident it would have been a night and day difference with the new shoes I was expertly recommended. Thank you to the friendly staff for your help, the pair I got is definitely my new go-to for long distances and challenging terrain!

Michelle Benwitz

Aloha!
My daughter and I were in need of new running shoes. I read Runners Route's (Aiea) reviews and they sounded perfect for us. We received excellent service from start to finish. The staff listened to what my daughter and I were looking for and pulled the right shoes the first time! It was hard for us to believe so we each tried on a couple of different styles but went back to our first pairs. The staff was spot on with their recommendations for us. I highly recommend Runners Route!

Riki Martinez

This place is amazing!
We walked in and were greeted right off the bat, told the associates what we were looking for and they met every one of our expectations / requirements!
Definitely recommend if you are looking for good quality shoes and service!

Roan S (Romie)

Awesome!! Highly recommend. So helpful and easy to talk to. Didn't feel rushed. Very knowledgeable. My go to store for sneakers

Sitia Faleafine

I lowered my initial rating of 4 stars to 1. I kept my original review below for reference since it reflects my first two visits and is more applicable to most people reading these reviews. My issue is specific, may not apply in your case, and stands as a warning. They didn't have my size in any of the shoes I wanted, so I settled for an OK fitting pair. I told the store manager that I would continue shopping and would return the shoes if I found something better within a week. He told me that I could return it as long as I didn't wear them outside. I found what I was looking for at the Running Room on Kapahulu Avenue that week. I drove back to this location to return the shoes and was told only then that I could only exchange or take store credit. I was very clear before that there was a good chance I was returning the shoe. The store manager said no problem as long as I didn't wear them outside and that was it. When I tried to return them he pointed to this little sign against the wall near the register that I didn't even notice until pointed out and of course didn't read. If my eyesight was a little worse than it is, I might not have been able to read it from the corner of the counter at the register. The sign states their return policy. I trusted him and took him at his word. He didn't care that he told me in no uncertain terms that I could return it and never bothered to mention the return policy. We went back and forth for a long time but he never budged. He didn't care that a customer felt cheated by him. I insisted that he call his higher to request for an exception. It took me a while to get him on the phone. And, all he did was call a fellow manager at another location who of course backed him up regarding the return policy. I am certain he left out the part that he told me I could return them no problem and failed to cover the details of the return policy. If he had been honest and forthright during our initial transaction, I would have asked him to hold onto the shoes for a week while I continued shopping around. Now I have $140 store credit for a store I'd prefer never to shop at again.
*
Smallish store with a larger selection of shoes and accessories than you'd expect. Had my walk and mobility assessed with subsequent shoe recommendations. I liked what was recommended, but they didn't have my exact size in stock, but in their defense, neither did 2 other running stores in the area that day. Service is very friendly and helpful, and there is ample parking in the surrounding shopping complex.

Steve Knapp

Ample parking. Friendly service. Limited stock. I settled on a pair that did not fit very well, but was assured that I could return them within 7 days. The gentleman stated that they would adjust to my feet. Turns out that the shoes I purchased were for a different use than that for which I needed them. After 15 minutes of wear I my feet hurt a lot. I was told that because I had "worn them outside", that I could not return them. This, despite being clearly told otherwise on the day of purchase.

I can not recommend this store for 2 reasons: 1) the poor advice I received in shoe selection, and 2) the misrepresentation of the store return policises.