Sherwood Jewelers

I had them make me a custom gold cross pendant, and it turned out beautiful. I didn't have enough money for the matching gold chain I wanted and told him I'd have to buy it another time. He gave me a big discount on the chain so I could walk out the door wearing my new cross and chain. Great customer service!

Would give a big fat zero stars if I could this place is absolutely horrible. I took my fiancés ring in to get resized and the owners customer service is absolutely disgusting the way they talk to you. Right there I should have known to just go to a WAY better jewelry place which is Galinas across the street. Sherwood resized the ring ok it wasn’t very good the white gold wasn’t re plated well it was yellow he gouged the inside of the ring and scratched the outside as well. On top of that he chipped one of the diamonds on the band which Galinas replaced for us at no cost and replaced it for FREE to fix this horrible jewelry store mess up . It’s a bit more expensive to get resized at Galinas but TRUST me….. just get anything done there. When we got it back from Galinas it was SO much better they fixed everything wrong with her ring and it’s pristine again. Avoid Sherwoods at all cost it was horrible. Attached is photos of all the scratches after we got it back from them.

Earlier this year I had been gifted my great grandmother's ring so that I could propose to my girlfriend, now fiancé, with it. It just had to be resized, which involved them having to cut the old band off due to how thin my great grandmother had worn the ring down. So my mom and I brought it into this store to be resized so that I could actually put it on my fiancé's finger when I proposed. Initially, this store appeared to have done a phenomenal job with the Ring. When I first got it, I was absolutely thrilled with how it looked. They did an amazing job of cleaning it up and making it look like a brand new ring. Fast forward 5 months however and the new welds they did to replace the band snapped. My fiancé is distraught because she knows that this is an heirloom and she absolutely LOVES this ring, she hardly ever takes it off and she has always taken great care with it. I admit, I had not checked the reviews prior to taking the ring here, I only thought to check them after seeing what happened to the ring, and I have to say that after seeing all of the 1 star reviews, I am not surprised this happened at all. I feel that with how I was treated when I walked through the door 5 months ago initially as well, that I should have taken my business elsewhere, however I tried to give them the benefit of the doubt. I will say, the lady at the desk was a little rough around the edges, but she was sweet enough towards my mother and I that it was the gentleman that actually does the work that really rubbed me the wrong way. Again, as I look at all of the reviews now, I am not shocked at all with how I and my mother were treated when I brought the ring into the store. I intend to call the store and see what they plan to do, if anything, about the shoddy craftsmanship. My soon to be mother-in-law says that any jeweler that is reputable, would not have had this issue. This ring should not have come apart like this in just 5 months, it should have taken years for this sort of thing to happen. I personally don't expect anything out of calling this store and asking them what they intend to do, but i am still going to give them that chance. How they handle the situation over the phone may get me to re-think this review, but as of right now, it is sitting at a hard 1 star.

IF you want to be profiled as soon as you walk through the door this is where you belong. She is a disgusting human being and is so jealous that she has to degrade the customers. Save yourself lots of money and go to Galina's where you can be treated like a human being.Yuk is what I rate this pathetic business

Bought $ 315 hoop earrings that broke within 9 Uses ! Awful experience. They took them back to “fix them” although I wanted a refund and didn’t want them anymore since I don’t trust that hoops won’t break again.

I had an awful experience with customer service at Sherwood Jewelers. The owner was less than pleasant when I went in to have my ring sized. I told him I had trouble with the rings spinning, so he sized down and that didn’t work. I went back in a second time and was treated very poorly. I told him the ring was not done properly and then asked for it to be soldered together. When I picked it up I could barely get the ring on and my finger swoll up. Needless to say the next day I went to a different jeweler and shared what had happened. He had to cut the ring so I could temporarily wear and will be fixed at a later time. I will no longer patronize this jewelry shop.

I love this shop. I love the couple that own it. This is the only place I would ever take my wife jewelry. I just can't say enough. This is a hidden gem.

I've used Mark for 30 years and he is the best! He does beautiful work, is an honest and trustworthy person. Mark and his wife are great people. If you want a jeweler that you can trust and does a fantastic job, Sherwood jewelers is the place to go.