Shoe Palace - San Jose, California

Juan Pablo Vargas

Un lugar excelente

M Abilene Virgen

The girl they have there gives terrible service, I asked her for a size, she told me that I'll bring it right now, she went directly to the desk, I waited 10 minutes and went to where she was and she was on tik. -ok, really? are you on tiktok? I thought she was looking for my size! I asked her about my shoe and she said "sorry we don't have it". And why didn't you inform me? and she just ignored me.

I asked another employee and he brought it.

Tony Garza

Absolutely no customer service, I walked in and 2 employees were standing there sharing photos on their phone, no hello, no can I help you….nothing! as someone who’s been in customer service for years this will destroy a business. With the intent of purchasing 2 pairs of shoes, I walked out with nothing.

Kayla Jayleen

Can be a bit rude but so far good. I've been going there for l I keep 5 or 6 years already. Since then they have remodeled it. The workers there are never there to long. Almost like every time I go there is new workers or a new worker. In I go there like every month or every other month.

Ana Ambrocio

So unprofessional walked in to get some shoes for my husband when I walked in there were 4 employees talking to each other didn't even say hi or hello nothing didn't even look at me and when I needed help I had to go up to them and ask for help and they get mad as If I was annoying them when I did ask for the shoe the girl said they didn't have it with so much attitude and being smart about it. This was the worst customer service I have received in this shoe palace and I go there all the time and it has never been this bad

Victor Miranda

I went to buy a bunch of shoes and shorts and this other sales person came up and asked if I wanted a t-shirt, I said yes, and after paying and getting home I realized they charged me and put 8 t-shirts on the pile of stuff I purchased. My ticket was about 700, without the t-shirts it would have been little less than 500. So I went to take them back (I never take stuff back), and they refused, I feel conned, I only authorized one t-shirt, he took advantage of me buying a lot of items. The corporation itself might not be the bad ones here, but their policies, and commission employees certainly allow for these things to happen. We will never go back to any of these stores.

Clara Moi

So, I ordered shoes for my son, and they don't even update me on the status of my order.
I have to literally send about 3 messages asking about my order.
& now, its at the point where I can't even get a hold of anyone.
their supposed email keeps rejecting my emails, and no one picks up the phone or even replies to my voicemal. I want my damn money back you thieves!

C RR

WORST SHOE PALACE I HAVE EVER WENT INTO. 2 workers, NO CUSTOMERS. 1 girl on the phone, 1 guy walks the floor. My husband asks the girl for his size in some Js. He goes to the back "to check" , comes out with some dudes JS he ordered brings them out to him, STANDS RIGHT THERE WITH HIM , AND THE OTHER GUY WORKING THERE, as if she purchased the JS for the guy who picked them up from the store LIKE REALLY? WAT ABOUT MY HUSBAND AND HIS SHOE?

NORMALLY you get irritated when you walk into shoe palace and they attack you, lol...guess it is worth the attack! AVOID THIS SHOE PALACE. not very customer friendly!!!