Sprout Kids - Highland Park, Illinois

Renee Baldassarre

Absolutely RUDE!!! Came in to purchase my daughter a Taylor Swift backpack with a friend and her kids and the sales associates couldn’t have been any more rude. Our children were in the store excited to see the toys but the sales associate huffed and puffed because they touched a play purse and asked us more than once if we need anything in a not so polite way. I've never in my life felt so uncomfortable in store in my life.
Thanks but we’ll make out purchases elsewhere. ✌?

Salah Kanakeri

It’s good shopping ?️ but high expensive

Mel Hedberg

The cutest kids store in IL period. Esp if looking for something unique. Staff is so sweet! I always find the best gifts- they have the trendiest clothes for boy or girl. Got my friends addicted to shopping here as well! My go to ?

Sophia Amunategui

My daughter was recently signed with Sprout Kids Agency and we have had some amazing experiences. Their communication with us is top notch. They make my child feel like a priority and a part of a bigger family. They provide constant tips and advice, and are available to answer any question you may have. They seem to have an amazing client base and make us feel we are in great hands. My child is happy, which means I am beyond happy.

Natasha Rumas

Rudest sales people ever! Tried to exchange bday gifts from late July, which were past their 30days policy, tried to explain that my girls could not make it downtown to make the exchanges after 4th July tragedy and trauma they experienced. Staff absolutely rude, condescending, tried to accuse me of getting items from their sidewalk sale, despite their tag being on the item. They don’t provide gift receipts. Absolutely horrible customer service. I supported their clothing and toy business for years (Bean Stock, Wild Willow), including during pandemic! Needless to say this will stop now, I will never buy another item or gift from these stores again! Good job loosing my business over $100!

Karolina Dabala

I got this beautiful swim suite for my daughter and wanted to exchange it for different size. Drove 40min since on google it’s said the store it’s open... and guess what? The store it’s closed on Thursday (regular day). Sorry Sprouts... you should be putting Holiday hours on google and on your store front as well.

Petunia Sanchez

I have made a trip to this store to make a return for a friend of mine. I made that very clear to the middle aged woman at the counter. While still chit chatting to another customer she looked though the bag, found the receipt and began to laugh. She looked at me and laughed in my face with another customer. She then took her little “Return Policy” sign and put it in front of me saying “I cannot accept this because it’s past the date.” Ok, I understand that, but there is no need to be so condescending. Just say it’s past the return date and move on. That’s by far the worst customer service I have experienced. Perhaps good manners should be part of training for the entire personnel of this store.

C

Worst customer service ever! Very, very unfriendly!! Rude staff and management! Owner is unavailable. One nice staff member out of four separate interactions. Two staff ladies left passive aggressive phone messages on my daughter, an expecting mother’s phone!! In error mind you! Twice!! Two separate staff members within 4 days!!!

Their excuse... miscommunication, miscommunication, and miscommunication!

Get it together folks, get FACTS before phone calls to pregnant women PLEASE!!!!!