uBreakiFix - Phone and Computer Repair - Ankeny, Iowa

Ivette

Muy mal servicio,muy grosera la empleada 😥

CD

I receieved 2 emails from them today, December 12, 2024, thanking me for visiting and asking for feedback. It was very surprising since I never stopped by to have my phone repaired today. I hope my insurance wasn't used for someone else? My phone was repaired a month ago and I had already left my feedback after my service. I hope this is a minor mistake and easliy rectified.
My original post is below.
November 14th, 2024
I had a great experience. They were fast, friendly and had my screen on my s24 ultra fixed in less than 1.5 hours. I booked an appointment online the day before.
tried to call but there was no answer so I made the online appointment. It was very easy to do. My insurance covered it all.
I would highly recommend them if you have insurance or Gadget Guardon your phone. Don't do both. It's a waste of money.

Tyson G.

I called the Head to make sure they had the available screen. They were able to repair my screen with no schedule and install it the same day. They verified that it worked and diagnosed any other issues. The phone works Great; I couldn’t be happier.

Paula C.

I had a wonderful experience. Would highly recommend this company! Nick R was exceptionally helpful and answered all of my questions in a way I could understand. EXCELLENT customer service! Will definitely use this business again!

Rick F.

Kevin and Adam did an excellent job, clearly knew what they were doing and helped me get out of chasing my own tail dealing with Vorizon. Finn did an excellent job answering the phone! In all seriousness some of the best customer service I've experienced from anywhere in a while.

Jeronimo M.

Frankly by far the worst experience ever,
Took my phone there was told a a time frame, end up calling 3 times throughout the day to check on it, because they wouldn’t, long story short drop my phone at 10am was finally called at 5:50pm that in the process of working in the phone they brake it so now I will have to call my provider and push for a replacement claim, which end up in me with out a phone for 2 days. Then since they broke the screen I couldn’t transfer my stuff and had to call iCloud to try to recover at least some of it.
When I call the store another person answered and told me he was not the one who work on it so he couldn’t help me at all, also he didn’t even know when the person who work on it was going to be on site. Now i will have to send a broken phone back to the carrier and will be charged a fee then I will have to call them and notify them that I didn’t broke the phone that was the experts . So they can call them and then proceed to waive the charge. All because the store can’t tell the provider they broke it. Directly but hey once the provider call them they will acknowledge they did it. By the way
They did put another screen to be able to recover my information however I need to go to the store while they do that then wait till they take the good screen off and put the broken one back so that I can mail the phone and be charged the fee. On top of loosing a day’s worth of work. Just a typical we are making a favor to you and not the other way around even though we are the ones paying for the service with our insurance policy. Just pathetic.

Narilyn L.

It was So Frustrating to work with this store. I was there at 10:10am, took a long time to get my stuff in and ordered, and was quoted for 12:50p pickup. I came back and gave them extra time at 3:05p, and they weren't done. Seriously? So they said oh 30 mins-1 hour, I return, pay, and then suddenly they need some more time. I cannot believe my time was wasted like this, beware if you're a professional who needs to be accessible because the time frames are not accurate.

Secondly, Thier advertised "low price guarantee" doesn't include Samsung but they don't have that posted Anywhere, and when I asked Before agreeing to move forward with quote TWO techs, they both said yes they could honor. Finally they just decided to honor that guarantee after some back and forth, and I was so fatigued of the whole experience I asked them to cancel the second repair I had already planned to get with them to take my business elsewhere.

I had a quote with another shop that would take 1 week to get in the piece I need, but I'd rather wait then return here.

Jeremey H.

Thanks guys. Finn let us know he could get us up and going in a couple hours.
You helped us out quickly and efficiently! Location and hours are great!
Thanks for your professionalism in helping us careless droppers of phones!