Westlake Shoes - Westlake Village, California

Nancy Swan

This WAS my favorite shoe store. Bought a dozen or more shoes over the last couple years and Tim was the reason. This Ron guy just wants to hear himself talk. I ordered a Hobo bag and guitar strap 3 weeks ago from Ron. Still don’t have them. I ordered several more purses directly on the Hobo website one week and 2 weeks later and they have ALL arrived at my home. I’ve called numerous times to check on my order and I have received NO call back. My call goes straight to voicemail. Come on people. My friend had a similar experience with orders placed with Ron for Ara shoes and Naot insoles. 5 weeks she waited for the insoles. Still no Ara shoes. You just can’t believe much of what comes out of Ron’s mouth when you’re talking to him. My card has not been refunded either. Just a warning to work only with Tim and do not order shoes if they don’t have them in store. Go directly to the brand website for your item. Very disappointed.
Update 11/10 my items finally arrived in store. When I went to pick up the item, Ron knew my utter dissatisfaction and did offer me 30% on another item in store which I did take advantage of.. he then contacted me by phone about a week and a half later and asked if I would take down my negative review. I don’t think he knows that he could have responded to my review.

Lynn Krause

WESTLAKE SHOES! I visited Westlake Shoes for the first time (in the TJ Maxx center on Thousand Oaks Blvd just off Lindero Canyon). Where have I been ?! I found super cute and comfortable boots and high top tennis shoes by ARA. ARA uses a bamboo based lining so can be worn without socks and they’re waterproof! I have happy feet!

This family owned business carries several great brands…Something for everyone…even guys! ?. (My son is receiving a pair as a gift!)
A big plus…Ron is really knowledgeable, patient and accommodating.

30831 Thousand Oaks Blvd, WLV

Julie Parker

Wonderful service and great recommendations. I was looking for a great pair of shoes that would fit a business trip with lots of walking. The gentleman helping me made sure I got the most comfortable pair. Thank you! Highly recommend this place.

Danielle Pattiz

I always dread shoe shopping, but Tim at Westlake Shoes was so knowledgeable, helpful, and patient. I am really happy with the shoes I got, and it was such a great in-store experience!

Mitra Goosheh

They have the best comfortable shoes. I buy all my vegan boots and shoes from them keep bringing more and more vegan products

Toni Slee

Manager, Tim, is all-around fantastic!! Very service oriented and will do "150%" or more, to get you what you need.
Very good quality and variety of shoes, bags, etc
...

C L

After waiting nearly 3 months for a pair of shoes that I purchased for a special event, I finally went in and asked for a refund. The issue is not that the owner couldn't get my shoes. The issue is that repeatedly I was told he'd check on the situation and call me back, or that he had found a pair and they were being shipped immediately, or that they were coming next week. The phrase, "being given the run around," applies because I never got the shoes.
In our final phone conversation he kept saying he would compensate me whatever I wanted, so when I finally went in and reminded him that he hadn't called me back yet again, as promised, and that I wanted a refund, I was given only the amount I paid. With coupons currently available (which I hadn't used for my purchase) he could have offered me some cash back, but didn't. I won't be returning so I didn't want a discount on my next purchase!
Unfortunately this was the 2nd time this occurred at this store, but the first time I ultimately got the shoes in a shorter period of time. My advice, unless you can leave with your purchase, beware.

Karla Matsuda

I just came looking around at the shopping center and bought two pairs of shoes! The salesman is really kind and patient. They have a lot of comfortable shoes from Europe & Israel… really good quality! Good prices for what you get!