Nordstrom Rack Desert Ridge Marketplace - Phoenix, Arizona

Anel

Me encanta esta tienda tiene muchos descuentos e increíbles ofertas y muchos estilos de ropa zapatos bolsas de marca realmente es una increíble tienda para visitar.

Sofia Armada

Buena variedad de zapatos en descuento

F P

Bien

Semhar Fitwi

I am beyond frustrated with Nordstrom Rack’s misleading and unreasonable return policy. They claim you can return items within 30 days, but what they don’t tell you is how impossible it is to actually meet their expectations. I recently tried to return an item that didn’t fit after wearing it for an hour or two to test it out. The tag had been removed before I even tried it on (as most people do before actually wearing something), and because of this, they refused my return. How else am I supposed to figure out if something works for me?

It’s like trying on a pair of shoes—you don’t really know if they fit until you wear them for a while. And yes, if there’s dirt on the bottom of the shoe, I understand not reselling it at full price, but couldn’t it go on clearance instead of being denied completely? The item was still in excellent condition, and I returned it within the 30-day window, yet Nordstrom Rack acted as if I’d done something wrong by simply testing it out. Maybe this is a racial issue, because I'm a black women!

What’s even more frustrating is that it seems like Nordstrom Rack has no problem accepting way worse condition returns. A quick glance at Yelp reviews shows people returning dirty, worn-out shoes, and those seem to get accepted without issue. If you can take shoes in terrible condition, why not accept a dress that’s still in great condition, with nothing but a hint of perfume? You could easily put it on the clearance rack instead of pretending it’s unsellable

This policy feels designed to trap customers and avoid honoring returns, and it makes no sense for a company that claims to prioritize customer satisfaction. I’m disappointed and questioning whether it’s worth shopping here anymore. Nordstrom Rack, you need to rethink your policies—because this one just isn’t fair or customer-friendly.

Athena

Always love to find a good bargain and had to return/exchange a gift w/o receipt. Because who tells people I'm returning your gift!
The overall store had limited variety and was clean enough however the staff was Rude. They said they couldn't accept the items I was trying to return because there was no proof they were purchased and not stolen.
No apologies, no additional information.. just a look. I decided to still look around since I was there.. and then I felt as though I was being followed, aisle after aisle by the same employee. Overall experience was just uncomfortable- maybe just this location, but won't go back where my money isn't wanted. *insert Pretty Woman quote- Big Mistake - Huge!

Awaconant

Love to shop at Nordstrom & Nordstrom rack. There's always something to get there for myself or my family. Staff are helpful. Place is well organized and well stocked with great finds.

Mahesh Mokashi

Ambience is fantastic.
Lot of variety stores available for all kinds of shopping.
Would love to visit again.

desert vibes

Really nice, clean store. Good experience. The shoes are my fave